Facilities Management and CRE Tech
Manage assets better — digitally, intelligently, and at scale.
JLL Serve is a single-pane-of-glass application – integrating building systems and assets to deliver cost-effective, compliant, proactive facility operations.
Addressing Key Challenges in Facilities Management
Disconnected Work Order Systems
Delayed work order resolution due to disconnected information increases equipment downtime and operating costs.
Outdated Inspection Processes
Manual inspections and paper-based checklists lead to errors, delays, and audit compliance issues.
Fragmented Building Intelligence
Limited integration with BMS and IoT systems restricts automation and intelligent building insights.
Lack of Unified Asset Visibility
Absence of a centralized dashboard for global portfolios and convergence of IT, IoT, and OT assets hinders real-time decision-making and operational efficiency.
JLL Serve In Action: Core Capabilities
Inspections and Rounds
Digitize inspection workflows for better precision, process and audit readiness.
BMS and IoT Monitoring
Unify building systems for real-time insights and predictive control.
Integrated Work Order Management
Minimize downtime with automated triaging and real-time escalation.
Inventory Management
Centralized stock management of consumables, perishables and critical supplies.
Managed Assets
Gain complete visibility and end–to–end access over your facility assets.
Serve Intelligence Center
Command center for data-driven facility operations.
Inspections and Rounds
Digitize inspection workflows for better precision, process and audit readiness.
- •Create and assign custom checklists with QR-code-based access
- •Navigate inspections using indoor maps and role-based views
- •Auto-generate work orders and alerts based on inspection findings
BMS and IoT Monitoring
Unify building systems for real-time insights and predictive control.
- •Monitor sensors and systems using BACnet, Modbus, MQTT integrations
- •Detect anomalies early with customizable alerts and thresholds
- •Analyze temperature, occupancy, and energy data for optimization
Integrated Work Order Management
Minimize downtime with automated triaging and real-time escalation.
- •Integrate with CMMS tools like Corrigo or Maximo
- •Assign, track, and manage work orders from a single interface
- •Enable timecard logging, historical review, and auto-triggered orders
Inventory Management
Centralized stock management of consumables, perishables and critical supplies.
- •Add, track, and manage inventory across multiple locations
- •Record usage, automate purchase orders, and monitor movement history
- •Generate reports for consumables, cost analysis, and inventory trends
Managed Assets
Gain complete visibility and end–to–end access over your facility assets.
- •View real-time asset locations with mapping and indoor GPS
- •Link assets to spare parts, documentation, and maintenance history
- •Monitor health, status, and performance with multi-protocol support
Serve Intelligence Center
Command center for data-driven facility operations.
- •Visualize your global portfolio in one customizable dashboard
- •Get real-time updates, alerts, and trends from connected systems
- •Manage work orders, asset KPIs, and people productivity from a single pane of glass
Seamless Integrations
Effortlessly connect with your existing tools and systems to enhance efficiency, reduce manual effort, and accelerate workflows.
Delivering Measurable Impact
Asset Onboarding
Reduces asset onboarding time by up to 70%, accelerating deployment and improving data accuracy from day one.
Asset Downtime
Minimizes equipment downtime by 20–30% annually through proactive maintenance and intelligent issue detection.
Inspections
Saves approximately 3 minutes per inspection, translating to over 50,000 man-hours saved annually for large portfolios.
Work Orders / Tickets
Streamlines maintenance workflows, resulting in a 30% reduction in work order volume and faster resolution.
Cost Savings
Delivers a 15–20% reduction in recurring maintenance and repair costs, improving overall operational efficiency.
Technology Investments
Optimizes existing systems and eliminates redundancies, leading to a 20–30% reduction in technology investment costs.
Partnerships
Transforming The Landscape Of Real Estate
JLL partnered with Sclera to launch Serve, combining JLL's global facilities management expertise with Sclera's advanced technology to deliver a scalable, intelligent platform for modernizing asset and building operations.
